Refund policy

Last updated: November 11, 2026

90-Day Money-Back Guarantee

We want you to feel the difference. If Drymae doesn't work for you, you can request a full refund of the product price within 90 days of delivery. You can even send back an empty bag

How the Guarantee Works

  • The 90 days start on the delivery date shown by the carrier's tracking.
  • The guarantee applies to your first order with us, whatever pack size you chose. It can be used once per customer and per household.
  • The guarantee only covers orders placed on drymae.com. Products bought from third-party sellers are not covered.
  • Shipping costs and return shipping costs are not refunded.

How to Request a Refund

  1. Email us at contact@drymae.com with your order number and the email used at checkout.
  2. We reply within 24 hours with the return address and instructions.
  3. Send back the bag (full, partly used or empty). Return shipping is at your expense. We recommend a tracked shipping method, as we can't refund a return that never reaches us.
  4. Once your return is received and checked, we issue your refund to your original payment method. Your bank may take 5 to 10 business days to show it.

Returns sent without contacting us first, or sent to any other address, may not be processed.

Subscription Renewals and Later Orders

Orders placed after your first order, including subscription renewals, can be refunded if the bags are returned unopened within 30 days of delivery. Return shipping is at your expense. To avoid an unwanted renewal, you can cancel your subscription at any time from your account or by email (see Section 6 of our Terms of Service).

Damaged, Defective or Wrong Items

If your order arrives damaged, defective or incorrect, email us within 48 hours of delivery with your order number and clear photos of the package and the product. We will send a free replacement or issue a refund, at no cost to you. Claims made after 48 hours may not be accepted.

Lost or Missing Packages

If your tracking shows your order as delivered but you didn't receive it, contact us within 7 days of the delivery date. We will open an investigation with the carrier. Packages sent to an incorrect address entered at checkout are not eligible for a refund or replacement.

Exchanges

We don't offer exchanges. If you'd like a different pack size, request a refund for your eligible order and place a new order.

Non-Refundable Cases

  • Requests made more than 90 days after delivery (or 30 days for later orders and renewals).
  • A second use of the money-back guarantee by the same customer or household.
  • Orders lost because of an incorrect address entered at checkout.
  • Returns sent without contacting our team first.

Chargebacks

If you have any problem with your order, please contact us first. We resolve almost every request within 24 hours. Opening a chargeback or payment dispute without contacting us first may delay your refund, as the case is then handled by your bank.

Your Legal Rights

This policy doesn't limit any rights you may have under the consumer laws of your country.

Contact

Email: contact@drymae.com
We reply within 24 hours.